Last updated: October 9, 2026
While our primary operations are based in Australia, we recognize that some visitors to our website may be located in the European Union. This page outlines how we comply with the General Data Protection Regulation (GDPR) for EU residents and explains your rights under this regulation.
When we process personal data of EU residents, we do so under one or more of the following legal bases:
If you are an EU resident, you have the following rights regarding your personal data:
You have the right to request copies of your personal data. We may charge a reasonable fee for administrative costs if your request is clearly unfounded or excessive.
You have the right to request that we correct information you believe is inaccurate or complete information you believe is incomplete.
You have the right to request that we erase your personal data under certain conditions, including when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
You have the right to object to our processing of your personal data under certain conditions, particularly for processing based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you. We do not currently use automated decision-making processes.
To exercise any of these rights, please contact us using the details provided at the end of this page. We will respond to your request within one month, though this period may be extended by two additional months for complex requests. We will inform you of any such extension.
We may need to verify your identity before processing your request to ensure we are providing information to the correct person.
When you visit our website or use our services, we may collect:
We use your personal data for the following purposes:
We primarily store and process data in Australia. If we transfer personal data of EU residents outside the EU, we ensure appropriate safeguards are in place, such as:
We do not sell personal data to third parties. We may share data with service providers who assist with business operations, all of whom are required to maintain appropriate security measures.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When data is no longer required, we securely delete or anonymize it.
Typical retention periods include:
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the appropriate supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify affected individuals without undue delay.
Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To withdraw consent for marketing communications, you can use the unsubscribe link in our emails or contact us directly.
We use cookies and similar technologies on our website. For EU visitors, we obtain consent before placing non-essential cookies. You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookies Policy.
Our services are not directed at children under 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will delete it promptly.
If you are an EU resident and have concerns about how we handle your personal data, you have the right to lodge a complaint with your national data protection supervisory authority. You can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en
We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated effective date. For material changes, we may provide additional notice such as email notification.
For questions about GDPR compliance or to exercise your data protection rights, please contact us:
Email: [email protected]
Address: Level 3, 427 Collins Street, Melbourne VIC 3000, Australia
Please include "GDPR Request" in the subject line of your email to ensure prompt handling of your inquiry.